Moodfit Help Center

GETTING STARTED

To learn more about how Moodfit works and how to get started with your account, click here.

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SUBSCRIPTIONS, PAYMENT & PREMIUM

How do I check and manage the status of my Moodfit Premium subscription?

If you have a paid subscription with Apple or Google you can manage them as follows. On iOS devices, click here. On Android devices, click here.

 

Why aren't Premium features showing up in my account?

If you paid via the iOS or Google Play app stores and Premium features are not showing up, go to the Settings screen in Moodfit and select "Restore Purchase."

 

How do I know if I have Moodfit Premium or the free version?

If you see a lock icon next to certain features then you have the free version. If you see no lock then you either subscribed to a Moodfit Premium plan or you are affiliated with a program code that gives you access to Moodfit Premium, e.g. from your employer. To learn about the difference between Premium and free features, click here.

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GIFT SUBSCRIPTIONS

To purchase a gift subscription for someone else, simply make your purchase then you will be given the option to send it as a gift. To purchase, click here.

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GENERAL

How do I passcode protect my account?

Go to the Settings screen. There select the on/off toggle for "Passcode Protection." You can then enter a four digit passcode. Should you ever forget your passcode you'll need to sign out of the app and then sign back in using your email and password. You'll be given the sign out option if you enter the wrong passcode.

 

How to reset Moodfit?

If you're having an issue where you believe Moodfit isn't behaving properly, the first thing to try is to update to the latest release. Next, if needed select the "Reload" icon on the Home screen. If it's a purchase related issue select "Restore Purchase" in Settings. If that doesn't resolve the issue, try signing out then back into your account.

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Can I use Moodfit on more than one device?

Yes. To make sure you have the latest version of all your entries on a given device, click the "Reload" icon on the Home screen.

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Can I enter mood or activities for past days?

Yes.  Entries you make are by default dated to the day and time when you click "Save." If you would like to set a different date just select the desired date. For mood and gratitude entries click "Select date" to expose the date selector. You can also change the date of entries you've already made in your History.

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How do I delete items?

In general to delete items in Moodfit swipe left on the item. You'll then be asked to confirm. To delete past entries you have saved, go to your History screen.

 

How can I manage my daily goals?

On your Home Screen below your Daily Goals icons, click "Learn how to manage your Daily Goals." This will give you the latest information on how to add, delete and move your daily goals.

 

How can I delete a medication I have made in my medication list?

To delete a medication in your medication list go to the Medication screen (go to Activities then Medications). Then swipe left on the medication.

 

How can I delete a custom activity that I created?

To delete a custom activity that you created go to the Activities screen. Then swipe left on the entry you want to delete.

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How do I delete my account?

Go to the Settings screen and click "Delete Account." This will erase all your data and delete your account. This can't be undone, so be careful.​ Note, this doesn't affect your subscription status so if you have a paid plan via iOS or Android, you need to also cancel it.

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TOOLS & ACTIVITIES

What's the difference between a tool and an activity?

Tools are items like keeping a mood or gratitude journal where you work on a task. Activities are where you track lifestyle variables like sleep, nutrition and exercise.​

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What's the difference between an activity and a simple activity?

Moodfit comes with support for built in activities like sleep, nutrition and exercise. You can also add your own custom activities that you want to track and analyze, e.g. your water intake or interactions with a particular person. You can also add a simple activity anytime. A simple activity isn't one of the built-in activities or one of your custom activities. It's just a way for you to enter anything you're thinking, feeling or doing at a certain time in a freeform way. For each entry you can indicate its effect on your mood. 

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How do I keep a journal?

One way to keep a journal in Moodfit is to create a Custom Activity. To do this go to the Activities screen click “+ ADD CUSTOM ACTIVITY”. This will let you create an activity that you could call, “Journal” or whatever name you like. You can add it to your Daily Goals and create Journal entries as often as you like.

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REMINDERS/NOTIFICATIONS

How do I get Moodfit reminders to show as notifications?

Go to Settings and turn on "Show as notifications." Also, make sure that your device's Settings are set to allow Moodfit to show notifications. E.g. on iOS go to Settings/Notifications, find Moodfit, and make sure "Allow Notifications" are on.

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How do I get the Moodfit reminders to show/hide on my Home screen?

Go to Settings and turn on/off "Show on home screen."

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HISTORY

How do I edit an entry in my history?

Go to the History screen. Most entries will have a ">" associated with them. Clicking such an entry will take you to the tool that created the entry. There you can edit the entry and re-save it.

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How do I share or archive my history?

Go to the History screen. Click the share icon. Select the date range that you want to share. Then select SMS, EMAIL or EXPORT CSV. Make sure that your history has loaded all the entries that you want to share. (Load more if needed.) Sharing your history can be useful when working with a therapist or coach. 

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Why can't I export my history by email or CSV?

If you're having issues exporting your history by email or CSV (which utilizes email), make sure you have a default email setup on your device. The Moodfit mechanism requires this default to be in place. Also, if you're not getting as many items exported as desired, make sure you have loaded into your History a sufficient range of entries. Load more as needed.

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How do I update my Daily Goals if I forgot to enter items on a prior day?

You can enter items for any prior day. To update your daily goals % for that day, go to the History screen and find the Daily Goals entry that you want to update. Select the "Reload" icon.

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How do I search my history?

Go to the History screen. Click the search icon. You can then enter any search terms, e.g. "Gratitude" which would just show you entries in your history that included that term. There are also shortcuts associated with the search text box like "mood" and "cbt" to make it easy to quickly search for those terms. You can customize these shortcuts to quickly search for terms of interest to you.

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SUPPORTED DEVICES

What devices does Moodfit run on?

Moodfit works on iOS and Android devices. Some new Mac devices (those with M1 chips) can also run iOS apps. While Moodfit may run on such Macs some functionality may not fully work at the moment.

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