Question 1

How do I manage or check the status of my subscription?

Accepted Answer

If you have a paid subscription to Moodfit Premium via the Apple or Google App Store, you can manage them as follows. For iOS devices, click here.(https://support.apple.com/en-us/HT202039) For Android devices, click here.(https://support.google.com/accounts/answer/7673989?co=GENIE.Platform%3DAndroid&hl=en)

If you purchased a subscription to Moodfit Premium via the Moodfit website, such subscriptions do not automatically renew. So, there are no ongoing charges to worry about.

If you don't have an active subscription to Moodfit Premium, then you are using the free features. To compare the free features to the Moodfit Premium features, click here.(https://www.getmoodfit.com/premium-vs-free)

Question 2

How do I enter a program code for my account?

Accepted Answer

If you have an existing Moodfit account, to enter a program code for your account, click here​(https://www.getmoodfit.com/account). If you don't yet have a Moodfit account, to create an account and optionally use a program code, click here.(https://www.getmoodfit.com/create-account)

Question 3

How do I reset my password if I can't sign in?

Accepted Answer

If you're having trouble signing in to your account you can reset you password by going to the Sign In screen and selecting "Forgot Password?" It will then send a password reset link to your email. If you don't see the email in your inbox, please check your spam/junk folder.

Also, when trying to sign in, keep in mind that your email and password are case sensitive.

Question 4

How do I passcode protect my account?

Accepted Answer

Go to the Settings screen. There select the on/off toggle for "Passcode Protection." You can then enter a four digit passcode. Should you ever forget your passcode you'll need to sign out of the app and then sign back in using your email and password. You'll be given the sign out option if you enter the wrong passcode.

Question 5

Why aren't Premium features showing up in my account?

Accepted Answer

If you believe your account should have access to Premium features and they are not showing up, go to the Settings screen in Moodfit and select "Restore Purchase."

Question 6

How do I delete my account and my data?

Accepted Answer

Go to the Settings screen and click "Delete Account." This will erase all your data and delete your account. This can't be undone, so be careful.​ Or you can send a request (mailto:hello@getmoodfit.com?subject=Delete%20my%20account%20request)and ask for your account to be deleted which will also delete your data. Note, this doesn't affect your subscription status so if you have a paid plan via iOS or Android, you need to also cancel it.